After-Hours Emergency Call
A homeowner calls at 2:17 AM because their AC stopped working in the middle of summer. Nobody answers. Without an AI agent, they call the next company on Google.
Eva answers immediately, identifies it as an emergency, captures the homeowner's name, address, and unit model. She explains the after-hours dispatch fee, offers to text a booking link, and adds the contact directly to the CRM with 'Emergency — Priority' status.