Empire Business Solutions & Advertising
Revenue Systems for Local Businesses

Stop losing leads to a business too busy to answer.

Empire builds the systems behind the marketing — capturing every inquiry, following up automatically, organizing leads, and turning more opportunities into booked appointments.

See How Empire Works Explore the Demo Lab →

Missed calls. Slow follow-up. Weak websites. Lost opportunities. We fix the leaks.

A business owner and one of her technicians talking in the bright showroom of a home-services company.
  • Missed Lead Recovery
  • CRM & Follow-Up
  • Website + Google Visibility
  • AI Assistants Where They Make Sense
What Empire is

Business systems for local service companies.

Empire Business Solutions & Advertising is a business systems consultancy in Westchester County, New York. We build the operational layer behind a local service company’s marketing: capturing inbound leads, responding immediately, qualifying and routing them, following up automatically, and recovering revenue that would otherwise be lost to missed calls and dropped follow-up.

Who we work with
Local and regional service businesses — home services, trades, remodeling, cleaning, real estate, hospitality and professional services.
What we build
Lead capture and response systems, CRM automation, missed-call recovery, follow-up sequences, review and referral engines, and reporting.
Where we operate
Based in Westchester County, New York. Systems are delivered remotely and serve clients across the United States.
How engagements start
With the Business Growth Diagnostic — a structured review of where a business is losing leads and revenue, and what to fix first.
The cost of one missed call

One missed call costs more than one conversation.

For a local service business, one missed call can be a lost job, a lost repeat customer, a lost review, and a lost referral.

  1. 01

    Missed Call

    You're busy on a job, driving, or it's after hours. The phone rings and goes to voicemail.

  2. 02

    No Follow-Up

    The lead waits a few minutes, but no automated text or call comes back to capture their interest.

  3. 03

    Customer Calls Competitor

    They move down the Google search results and call the next business on the list.

  4. 04

    Lost Job + Future Value

    You lose the initial job, their repeat business, a potential 5-star review, and future referrals.

Landscapers, roofers, HVAC and cleaning companies all miss calls. Eva catches the missed opportunity — captures the lead, qualifies the customer, books the next step, and sends the owner a recap.
Eva — Empire Systems Advisor

EBS's website AI assistant — answers service questions, qualifies leads, and routes prospects to the right next step. Available 24/7.

See Eva in Action
What we build

Practical AI systems built for how service businesses actually operate.

We replace scattered software and manual tasks with cohesive, AI-powered operating systems.

Most Popular

AI Lead Conversion Systems

Website AI assistants, missed-call text back, lead qualification bots, and appointment booking automations that work around the clock.

Learn more → High ROI

Revenue Recovery Systems

Reactivate old leads, recover missed calls, automate review requests, and build referral campaigns that generate recurring revenue.

Learn more → Full Build

Empire Operating System

A complete business operating framework — one platform replacing your CRM, phone system, scheduling tool, follow-up tracker, and reporting dashboard.

Learn more →
AI Demo Lab

See exactly how AI handles real scenarios for your industry.

Each demo shows a real-world conversation flow — what the AI captures, how it qualifies the lead, and what happens next in the CRM.

An HVAC technician servicing an outdoor condenser unit at a suburban home.
HVAC

After-Hours Emergency Call

Scenario

Homeowner calls at 2 AM about a broken AC unit.

What the AI does

AI answers, captures urgency level, location, and unit details. Quotes dispatch fee and texts a booking link.

A salon owner talking with a client in a bright modern salon.
Salon

Booking & Rebooking

Scenario

A new client messages asking about availability.

What the AI does

AI shows open slots, captures service preferences, and books directly — no staff involvement required.

A restaurant owner talking with a team member in a bright dining room.
Restaurant

Private Event Inquiry

Scenario

A corporate client asks about a private dinner late on a Friday.

What the AI does

AI captures event details, routes large events to the coordinator, and books standard reservations directly.

View all 6 industry demos

This is a demo experience. A production-ready assistant for your business requires onboarding, setup, testing, and approval.

A remodeling company owner walking a homeowner through a finished kitchen renovation.
Why any of this matters

The system is invisible. The result is not.

Every automation Empire builds exists for one moment: the one where a customer gets answered, gets booked, and decides to trust you.

Revenue Leak Calculator

Find out how much revenue you're losing every month.

Most local service businesses don't realize how much revenue walks out the door through missed calls alone. See your monthly leak — before we even talk about weak follow-up or CRM gaps.

5
40%
$1,500
Estimated missed calls / month
22

This doesn't even include follow-up gaps or old leads not being reactivated.

Monthly revenue leak
$13,200

Missed calls × close rate × job value

Annual revenue leak
$158,400

This is only missed calls — add follow-up gaps and dormant leads, and the real number is higher.
See What the $495 Diagnostic Covers → Open the advanced ROI calculator →
Empire Operating System

The 6-layer system that replaces owner-dependent operations.

Empire OS is a complete business operating framework built on AI agents, CRM automation, and structured follow-up workflows — designed for local service businesses.

  1. 01

    Capture

    AI agents answer calls, texts, and web inquiries 24/7. No lead goes uncontacted.

  2. 02

    Qualify

    Automated intake flows collect job scope, photos, timeline, and budget before a human gets involved.

  3. 03

    Convert

    Smart booking automations schedule estimates, demos, and consultations without manual coordination.

  4. 04

    Follow Up

    Multi-channel nurture sequences re-engage every lead until they book or explicitly opt out.

  5. 05

    Review & Refer

    Post-project automations collect Google reviews and trigger referral requests from happy clients.

  6. 06

    Reactivate

    Your old lead database is a goldmine. Automated reactivation campaigns turn cold contacts into new jobs.

See how Empire OS could work for your business
Built Inside Empire

We use what we build. Every system is proven inside our own companies first.

We build, test, and refine every system inside our own portfolio companies before we deploy it for clients.

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Empire Facility Solutions Group

Residential & commercial cleaning services — AI lead capture, missed-call recovery, and follow-up automations.

A sunlit upscale hotel terrace overlooking the sea.

Empire Voyage Travel

Travel consulting — AI inquiry handling, itinerary follow-up, and booking workflows.

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Empire Business Solutions

The consulting brand itself — every system we sell is live and running inside this business.

Read the full story
How EBS engagements are structured

Three separate fees. Total transparency.

Empire separates implementation labor, software platform costs, and ongoing management support so you always know exactly what you're paying for — and why.

Fee 01
One-Time Investment

Setup & Implementation Fee

This is the labor cost to build your system from scratch. Custom AI agents, voice scripts, intake flows, CRM pipelines, and automation workflows are scoped and built for your specific business — not generic templates.

  • AI agent configuration & scripting
  • CRM pipeline architecture
  • Automation workflow build-out
  • Integration testing & go-live

Priced based on scope during the diagnostic.

Core Platform
Fee 02
Monthly Subscription

Software & Platform Fee

This covers your ongoing access to the Empire platform — the technology stack that keeps your systems running 24/7. It includes your CRM, AI model usage, phone/SMS infrastructure, and core automations.

  • CRM + multi-pipeline access
  • AI agent hosting & model usage
  • Business phone + SMS platform
  • Core automations & reporting

Flat monthly rate. No per-seat surprises.

Fee 03
Optional Ongoing Partnership

Management Retainer

Strategic oversight, system optimization, new campaign launches, agent retraining, and access to our consulting team as your business grows and systems evolve.

  • Monthly strategy & performance calls
  • System optimization & updates
  • New automation and campaign builds
  • Priority support and account access

Available after initial implementation.

Specific pricing is determined during the Business Growth Diagnostic. All fees are scoped to your business size, goals, and systems required.

Featured Insights

How top service businesses scale.

Two business professionals in conversation in a bright modern office.
Strategy

More Leads Won’t Save a Broken Business System

Article coming soon
A bright, welcoming modern business reception area.
Revenue

The Hidden Cost of Missed Follow-Up

Article coming soon
A clean, sunlit desk with a closed notebook and a cup of coffee.
Operations

Why Owners Stay Trapped Inside Their Own Businesses

Article coming soon
Start here

Curious what this would look like inside your business?

The Business Growth Diagnostic is a structured review of where your business may be losing leads, revenue, time, or efficiency — and what to fix first. Read what it covers before deciding anything.

Explore the $495 Business Diagnostic → Explore the Demo Lab →

Prefer to talk first? 914-357-5129

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