Empire Business Solutions & Advertising ("EBS," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, submit a form, contact us, or engage our services.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
Information you provide directly
- Contact information including your name, business name, email address, and phone number
- Information you include in inquiry messages, consultation requests, or other communications with us
- Information related to your business operations when engaging our services (CRM data, operational details, business performance metrics)
- Payment information when purchasing services (processed by secure third-party payment processors — we do not store credit card numbers)
Information collected automatically
- IP address, browser type, device information, and operating system
- Pages visited, time spent on pages, and referring website
- Cookies and similar tracking technologies (see Cookies section below)
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, consultation requests, and other communications
- Deliver the services you have engaged us to provide
- Send transactional communications (booking confirmations, service updates, invoices)
- Send customer-care SMS messages, with your explicit prior consent, related to your inquiry or active engagement
- Improve our website, services, and customer experience
- Comply with legal obligations and protect our legal rights
3. SMS & Text Messaging Communications
Consent
By submitting a form on our website that includes the SMS consent checkbox, or by otherwise providing your phone number to us in connection with an inquiry, you expressly consent to receive text messages from Empire Business Solutions & Advertising regarding your inquiry, consultation request, or active engagement. SMS consent is collected through an affirmative opt-in mechanism — we do not send SMS messages to anyone who has not provided express written consent.
Message frequency and rates
Message frequency varies based on the nature of your inquiry or engagement. Message and data rates may apply based on your mobile carrier plan. Empire Business Solutions & Advertising is not responsible for any charges imposed by your mobile carrier.
Opt-out
You may opt out of SMS communications at any time by replying STOP to any text message we send you. You will receive a one-time confirmation message acknowledging your opt-out. You may also request to opt out by emailing us at jsealy@empirebussolutions.com.
Help
Reply HELP to any text message we send you to receive information on how to contact us.
No sale or sharing of SMS consent or phone numbers
We do not sell, rent, lease, or share your phone number, SMS opt-in consent, or any SMS-related personal information with third parties or affiliates for marketing or promotional purposes. SMS consent and phone numbers are used solely by Empire Business Solutions & Advertising to communicate with you in connection with your inquiry or engagement.
Categories of SMS messages
The text messages we send fall into the following categories:
- Customer care: responses to your inquiries, scheduling confirmations, follow-up communications related to your consultation or engagement
- Account & service notifications: updates regarding active engagements, deliverables, billing, and operational matters
4. How We Share Your Information
We do not sell or rent your personal information. We share information only in the following limited circumstances:
- Service providers: trusted third-party vendors who help us operate our business (such as our CRM, email delivery service, payment processor, hosting provider). These vendors are contractually obligated to protect your information and use it only for the services they provide to us.
- Legal requirements: when required by law, subpoena, court order, or to protect our legal rights or the safety of others.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the protections of this Privacy Policy.
We do not share phone numbers, SMS consent, or SMS-related personal information with any third party for marketing or promotional purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and analyze usage. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the website may not function properly without cookies.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or anonymize it.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of SMS communications (see SMS & Text Messaging section above)
- The right to withdraw consent for processing where consent was the legal basis
To exercise any of these rights, please contact us at jsealy@empirebussolutions.com.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. Material changes will be communicated through prominent notice on our website or by email where appropriate.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Empire Business Solutions & Advertising
Westchester County, NY
Email: jsealy@empirebussolutions.com
Phone: 914-357-5129